Return Policy

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Our Commitment to Quality

At Dyxvalonwrdhonai, we take pride in the quality of our handcrafted fabric accessories. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns and exchanges.

Standard Collection Returns

Items from our standard collection may be returned within 14 days of delivery for a full refund, provided they meet the following conditions:

• Item is unused and in original condition
• All original tags and packaging are intact
• Item has not been washed or altered
• Proof of purchase is provided

Custom and Limited Edition Items

Due to the personalized nature of custom orders and the exclusivity of limited edition pieces, these items are final sale and cannot be returned or exchanged unless they arrive damaged or with manufacturing defects.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you. Please provide photographs of the damage or defect to expedite the process.

How to Initiate a Return

To return an eligible item, please follow these steps:

• Contact us at managers@dyxvalonwrdhonai.world or call +1 323-900-8080
• Provide your order number and reason for return
• Wait for return authorization and shipping instructions
• Package the item securely in its original packaging
• Ship the item to the address provided

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or we made an error in your order. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your financial institution to process the refund.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order. This ensures you receive your preferred item as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized items
• Limited edition pieces
• Items marked as final sale
• Gift cards
• Items returned after 14 days

Lifetime Quality Guarantee

All Dyxvalonwrdhonai accessories come with a lifetime quality guarantee. If you experience any issues with craftsmanship or materials, we will repair or replace the item free of charge, regardless of when you purchased it.